Troubleshooting
Solving issues to do with GPS accuracy, device permissions, and map services.
Why is the app showing my location as somewhere different from where I actually am?
Your current location is provided by your device’s GPS signal. The strength of this signal affects how accurately your current location is shown. Bein...
Why is the location information displayed with the what3words address sometimes inaccurate?
When you search for a what3words address, you’ll see some location information such as the area, city or state displayed alongside the results. This g...
Why is my search for a place or street address taking me to the wrong location?
When you type a place name or address into the what3words app or online map , the results are pulled from the geocoding database of your chosen map p...
Why am I being asked to enable location services for the online map?
To get the most out of our online map , you need to give the site access to your device’s location information. This will allow you to find your curr...
Why isn’t a street address coming up when I type it in the search bar?
The search bar in our app and online map uses data from an external map provider. This might be Google or Apple, for example. The default map provid...
Why does the blue location dot move around?
The blue dot will move around a little as the GPS signal tries to find exactly where you are. If you’re indoors or surrounded by tall buildings, it wi...
Why do I get a different what3words address every time I press the current location button?
If you get a different address each time you press the current location button – and your real-world location hasn’t changed – it’s because the GPS si...