We have stopped supporting OneWords. What this means is that we have removed the ability to renew OneWords or buy new ones, and existing ones stopped working in June 2016. All owners of OneWords which were still active were sent an email giving details of how to get a refund for the time left on the subscription. If you did not receive this email or your refund, then please get in touch with our support desk.
We found that the OneWord system became too confusing, as name changes would not be available to offline users, undermining the idea of what3words as a universal system. All our focus is on our core, fixed 3 word address system.