Account queries
Login and password recovery, personal data questions and more.
Why should I make an account?
We really recommend making an account to get the most from what3words. This will let you save locations, organise favourites with lists, and sync loca...
How do I change the email address on my account?
To change your email address, you’ll need to send an email from the current address on your account to support@what3words.com Please note, it’s not p...
How do I reset my password?
Visit https://auth.what3words.com/reset-password to request a reset. You will then receive an email with a link to enter your new password.
How do I delete my account?
Sorry to hear you want to delete your account. You’re welcome back any time! To delete your account at what3words.com: Click the menu icon in the top ...
What data do you collect when I sign up for an account?
When you sign up for an account, you’ll provide your first name, last name, email and country. We also detect your device type (e.g. Android, iPhone, ...
Why can't I log in?
If you’re having trouble logging in, please check that you’ve selected the Log in option and not Sign up by mistake. You should then check that yo...
Can I call your support team?
We don’t have a live support number, but you can always send a WhatsApp message to +44 (0)7401 265 449 or leave us a voice message via +44 (0)20 3582 ...