Troubleshooting

Location accuracy questions, issues finding your what3words address, maps and more.

12 articles in this collection
Written by Chloe Day and Molly Macgregor

Why isn’t a street address coming up when I type it in the search bar?

Written by Molly Macgregor
Updated over a week ago

Why is the location information displayed with the what3words address sometimes inaccurate?

Written by Molly Macgregor
Updated over a week ago

Why do I see different words every time I press the location button?

Written by Chloe Day
Updated over a week ago

Why does the app / map say my location is somewhere different from where I actually am?

Written by Chloe Day
Updated over a week ago

When I search for a place or street address why does it sometimes show the wrong location?

Written by Chloe Day
Updated over a week ago

Why does the blue location dot move around?

Written by Chloe Day
Updated over a week ago

Why can't I zoom in far enough to see the grid?

Written by Chloe Day
Updated over a week ago

Why don't the map and satellite locations match?

Written by Chloe Day
Updated over a week ago

How do I change the information on your map?

Written by Molly Macgregor
Updated over a week ago

Why doesn't the app find my location?

Written by Chloe Day
Updated over a week ago

Why am I getting an error asking me to enable location services?

Written by Molly Macgregor
Updated over a week ago

Why can't I download the app?

Written by Chloe Day
Updated over a week ago